06 September 2016
You can now call 105 to report or get information about power cuts in your local area.
You can also call 105 if you spot damage to electricity power lines and substations that could put you, or someone else, in danger. If there’s a serious immediate risk, you should call the emergency services too.
105 is a free service, available to people in England, Scotland and Wales.
You can call the number from most landlines and mobile phones.
Many people don’t know they should contact their local electricity network operator if they have a power cut. They often mistakenly call the electricity supplier they pay their bills to.
That’s why the electricity network operators have introduced 105 – to give you an easy-to-remember number to call that will put you through to the local people who can help.
You can call 105 no matter who you choose to buy electricity from.
WHAT SHOULD I DO DURING A POWER CUT?
- Switch off all electrical appliances that shouldn’t be left unattended, ready for when the power comes back on.
- Leave a light on so you know when the power outage has been resolved.
- Check to see if your neighbours are okay.
- Wrap up warm.
- Contact your network operator to report the power cut, either by calling 105 or via their other available channels.